Kenya BPO Giants Form Jobs Alliance

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Kenya’s largest business process outsourcing firms have formed a new lobby to boost job creation and attract global investment as the digital economy expands. CCI Kenya, CloudFactory, Teleperformance, and Sama launched the Outsourcing Alliance of Kenya to push policy reforms, skills alignment, and competitiveness. The move comes as the information and communication sector grew over 6% in 2024, employing more than 60,000 people directly and reinforcing outsourcing as a key driver of youth employment.